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Dispute Resolution

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Dear Customer,
The European Union has created a website to help consumers submit complaints about any dispute they are involved in. In this context, PMH - PRODUTOS MÉDICO HOSPITALARES, S.A. provides all the information so that you can exercise your right to complain to an official, third party and impartial entity to the process, ("dispute resolution entity") that will help you resolve the dispute in question.
Therefore, if you are dissatisfied with the purchase of a product or service on our website, or with the solution we presented to resolve the situation, you can access this official website and express your dispute.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal of appealing to official entities that help them in resolving or guiding a conflict, before opening litigation in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
PMH - PRODUTOS MÉDICO HOSPITALARES, S.A provides the websites of some of these entities that can help you present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Lisbon Consumer Dispute Arbitration Center
Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CIMPAS – Information, Mediation and Insurance Ombudsman Center
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